Cameron Wenaus, from Retreat Guru and Nate Hughes, from Menla, hosted our November Webinar – Diving Deeper into Analytics and Trends. Both self confessed data geeks they loved the invitation from HCN. Representatives joined in from various holistic centers including: Breitenbush Hot Springs, Kashi Ashram, Le Monastere des Augustines, The Haven, Hollyhock, Findhorn Foundation, Saratoga Springs, Institute of Noetic Sciences and Guest House Center.
Nate started out in customer facing roles and explained the context of the webinar, “I worked as a registration coordinator and front desk manager and saw a lot of trends. Cancellations always seemed to be a pain point for centers. Intuitively we know that it costs us money. I tried to create policy around those trends that would help fix some of the problems”. [Read more…]